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Common Cause: Shared Services for Human Resources (PDF version)

The concept and implementation of shared services is not new; there have been volumes written about it.  Yet there isn't one single source for the HR professional to turn to when given the new assignment "implement shared services" or "optimize an existing shared services operation."  Hence, this book was conceived with the goal of becoming the definitive resource on shared services for Human Resources.

The Shared Services Wikipedia states: "Shared Services are the convergence and streamlining of an organization's functions to ensure that they deliver the organization the services required of them as effectively and efficiently as possible.  This often involves the centralizing of back-office functions such as HR and Finance but can also be applied to the middle or front offices.  A key advantage of this convergence is that it enables the appreciation of economies of scale within the function and can enable multi-function working (e.g. linking HR and Finance together, where there is the potential to create synergies).  A large scale cultural and process transformation is often a key component of a move to shared services.  This transformation often results in a better quality of work life for employees."

"Shared Services are more than just centralization or consolidation of similar activities in one location.  Shared services mean running these service activities like a business and delivering services to internal customers at a cost, quality and timeliness that is competitive with alternatives, such as outsourcing."

The book is structured so you may read the chapters in sequence or you can choose to just read those chapters that are most applicable to your situation now.  Regardless of the reading approach you take, we hope this material will help you to build common cause and shared execution across your global organization.

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