IHRIM Journal - Volume IX, Number 2

Volume IX, Number 2

MARCH/APRIL 2005

For Current And Emerging Thought Leaders And Senior Management

SPECIAL FEATURE IN THIS ISSUE! TIMELY REVIEWS OF BOOKS AND ARTICLES. SEE PAGES 46-48	IN THIS ISSUE

	From The Editor By Karen V. Beaman	1

	VISIONS OF THE FUTURE: MORAL VALUES? By Robert H. Stambaugh	2


	ESTABLISHING AND OPERATING BACK OFFICE AND CUSTOMER CARE CENTERS IN EMERGING ECONOMIES: A HUMAN RESOURCES VIEWPOINT By Eric Lesser and Rajeev Parlikar	4


	PLUGGING INTO THE GRID: ROCKET SCIENCE, GENE SPLICING AND PAYROLL PROCESSING By Bennett M. Reddin	10


	VOLUNTARY HRIS DATA COLLECTION:THE ROLE OF PRIVACY SENSITIVITY AND TECHNOLOGY TRUST By Paul M. Swiercz, Ph.D. and Susan K. Lippert, Ph.D.	15


	A CONVERSATION WITH ALFRED J.WALKER By Jose Maria Alcaraz and Ernesto Uscher	23


	UNA ENTREVISTA CON ALFRED J.WALKER By Jose Maria Alcaraz and Ernesto Uscher	30


	OUT OF THE BOX: IT’S TIME FOR HR TO ACCEPT ACCOUNTABILITY FOR WORKFORCE PRODUCTIVITY By Dr. John Sullivan	36


	OCM AND ITIL PROCESSES: SELLING ORGANIZATIONAL CHANGE MANAGEMENT AND ITIL PROCESSES TO EXECUTIVES By Gerald Falkowski, Jean Ritala and Stephen Troutman	39


	CASE STUDY: DILEMMA – HR UP, FINANCE DOWN By David Salyers	42



	Publishing Information
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