Volume IX, Number 2
MARCH/APRIL 2005

For Current And Emerging Thought Leaders And Senior Management


SPECIAL FEATURE
IN THIS ISSUE!

TIMELY REVIEWS OF
BOOKS AND ARTICLES.

SEE PAGES 46-48

IN THIS ISSUE  


From The Editor

By Karen V. Beaman


1

 

VISIONS OF THE FUTURE: MORAL VALUES?
By Robert H. Stambaugh

2

   

ESTABLISHING AND OPERATING BACK OFFICE AND CUSTOMER CARE CENTERS IN EMERGING ECONOMIES:
A HUMAN RESOURCES VIEWPOINT

By Eric Lesser and Rajeev Parlikar

4
 
 
 

PLUGGING INTO THE GRID: ROCKET SCIENCE, GENE SPLICING AND PAYROLL PROCESSING
By Bennett M. Reddin

10
 
 

VOLUNTARY HRIS DATA COLLECTION:THE ROLE OF PRIVACY SENSITIVITY AND TECHNOLOGY TRUST
By Paul M. Swiercz, Ph.D. and Susan K. Lippert, Ph.D.

15
 
 

A CONVERSATION WITH ALFRED J.WALKER
By Jose Maria Alcaraz and Ernesto Uscher

23
 
 

UNA ENTREVISTA CON ALFRED J.WALKER
By Jose Maria Alcaraz and Ernesto Uscher

30
 
 

OUT OF THE BOX: IT’S TIME FOR HR TO ACCEPT ACCOUNTABILITY FOR WORKFORCE PRODUCTIVITY
By Dr. John Sullivan

36
 
 

OCM AND ITIL PROCESSES:
SELLING ORGANIZATIONAL CHANGE MANAGEMENT AND ITIL PROCESSES TO EXECUTIVES

By Gerald Falkowski, Jean Ritala and Stephen Troutman

39
 
 

CASE STUDY: DILEMMA – HR UP, FINANCE DOWN
By David Salyers

42
 
     
  Publishing Information  
 

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