Volume V, Number 1
January-March 2001
For Current And Emerging Thought Leaders And Senior Management
Features
TECHNOLOGY IN HR: How Knowledge Can Narrow the Gap Between Technological Innovation and its Widespread Use
By Jay F. Stright and David Goodman, Ph.D.
9
MAJOR KEYSTONES IN BUILDING HIGH PERFORMANCE HRIS TEAMS
By Nick Messerschmidt
13
VALUE CREATION THROUGH HUMAN CAPITAL: The Role of the Human Resource Organization
By Todd D’Attoma
20
MAXIMIZING THE KNOWLEDGE SUPPLY CHAIN FOR THE HIGH PERFORMANCE
KNOWLEDGE WORKER
By Susan Hayden
28
BUILDING THE RIGHT WORKFORCE STRATEGY WITH ANALYTICAL APPLICATIONS
By Norma Penson and Tracy Martin
36
ENTERPRISE PORTALS, ORGANIZATIONAL CHANGE AND THE EMPLOYEE EXPERIENCE: Workforce Management at Internet Speed
By Michael Campbell
41
MOVING FROM MEASUREMENT TO ACTION: An Intranet-Based Process for Dissemination of Best Practices
By Steven P. Kirn, Ph.D.
45
A NEW INFRASTRUCTURE FOR KNOWLEDGE WORKERS: The KWorld Experience
By Gary Abramson
50
BUILDING A WORLD CLASS WORKFORCE: Getting Personal with Employee Self-Service
By Tod Loofbourrow
56
Departments
FROM THE
Editors
By Joel Lapointe and Karen Beaman
AN OVERVIEW OF ARTICLES IN THE ISSUE
4
VISIONS OF THE FUTURE: From “Build or Buy” to “Rent or Paint”
By Robert H. Stambaugh
6
CONVERSATION WITH DEE HOCK
By Robert H. Stambaugh
59
ON THE KNOWLEDGE FRONTIER: Developing and Implementing a Web-Based Performance Support System for High-Discretion Jobs: Lessons Learned
By George Alliger, Scott Tannenbaum and Winston Bennett, Jr.
64
WORKING IN THE CONNECTED WORLD: The Social Life of Routers: Applying Knowledge of Human Networks to the Design of Computer Networks
By Valdis Krebs
69
LEGAL UPDATE: EUROPE: Elusiveness of Equality
By Phil Jones
75
HRIS CASE STUDY: Scuttle Your Boats Before Advancing
By Robert H. Stambaugh
78
BOOK REVIEWS
By Sharon Lampton
81
EXECUTIVE SUMMARIES
100
INTERNATIONAL PERSPECTIVES
INTRODUCTION
By Brian Kimball
83
NORTH AMERICA: Learning to Share the Driver’s Seat
By Ian Turnbull
84
WESTERN EUROPE: Termination and Hiring Practices
By Jackie Penticost
86
ASIA/PACIFIC: Managing the HR Repercussions of Malaysia’s Wave of Banking Mergers
By James L. Finlay
89
AFRICA: An Africa Renaissance?
By Sarel Snyman
93
LATIN AMERICA: HRIS Issues in Latin America
By Vicky Nunes and Gloria Rodriguez
96
Publishing Information
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